Gavin Kelly is a Reliability Engineer currently working at Groupon since September 2020, with roles in Incident Management, Operational Readiness, and Application Operations Support. Prior to Groupon, Gavin served as an Account Manager at IrishJobs.ie from October 2017 to August 2020, contributing to the platform's high user traffic. Previous experience includes a position as a Sales Advisor at Sky, where skills in customer retention and upselling were utilized. At HCL Technologies, Gavin held multiple roles, including Real Time Analyst and Deputy Team Leader for outbound sales, focusing on agent performance and customer interactions. Early career experience includes telemarketing at Eir and a summer job as a waiter at The Ripley Court Hotel. Gavin holds a Higher Certificate in Science in Computing Applications and Business Support from the National College of Ireland, as well as a FETAC Level 5 in business and computers from Marino College.
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