Giovanni Lagasio

Giovanni Lagasio is an AI, Product, and Operations executive with over a decade of experience transforming large-scale fintech, e-commerce, and technology organizations. He operates at the intersection of AI innovation, product development, and global operations, building intelligent systems that drive growth, resilience, and operational excellence.

At Klarna, Giovanni led global Product and Operations teams across Fraud, AML, Banking, B2C, and B2B functions, modernizing service delivery, improving compliance, and accelerating innovation across countries and 5,000+ employees. Previously, he led multi-market operational transformations at Uber, Just Eat, and Google, delivering measurable gains in efficiency, revenue, and customer satisfaction. Giovanni combines product thinking with deep operational expertise, responsibly scaling AI transformation and embedding automation into the core of modern organizations.

At Groupon, Giovanni leads the global operations agenda, building operational rigor, optimizing end-to-end processes, and harmonizing operations across regions and channels. He is also helping to strengthen the company’s AI capabilities across operations and customer experience, supporting Groupon’s broader transformation efforts. Known for his energetic leadership style, he engages with teams across geographies, challenges the status quo, and embeds a mindset of continuous improvement.