Michael Leto

Michael Leto has a strong background in customer support and sales. Michael began their career at Incred-A-Bowl in 2004, where they quickly advanced to the role of Operations Supervisor. In this position, they were responsible for managing the daily operations of the business, supervising employees, and reconciling cash receipts.

In 2008, Michael joined GRUNDFOS and held various roles over the years. Michael started as an Application Engineer, providing technical support and assistance to engineers, end-users, and the sales force. Michael then advanced to Senior Application Engineer, where they trained new engineers and ensured phone coverage.

In 2012, Michael became a Customer Service Team Lead, overseeing call quality and handling escalated order-related issues. Michael later transitioned to a Customer Service Supervisor role, where they continued to manage call quality and data entry technicians.

In 2015, Michael was promoted to Engineering Supervisor, responsible for handling escalated engineering-related issues and analyzing department metrics. Michael then became an Engineering Manager in 2016, leading a team of senior engineers and implementing process improvements.

From 2017 to 2020, Michael served as the Director of the Customer Support Center, managing application engineering, customer service, and master data teams. Michael implemented automation and proactive measures to enhance customer support and increased efficiencies through resource reallocation.

In 2021, Michael became the Head of Customer Support N&S America, overseeing a large-scale transformation of the Customer Sales & Support Center. Michael managed a team of 215 employees and was responsible for $650M USD in sales.

Currently, Michael holds the position of Regional Director, Customer Sales & Support Center (CSSC), where they serve as the Americas Representative for the Global CSSC Council and the Domestic Building Services (DBS) Representative. Michael also leads the DBS Global Support team.

Michael Leto has a Master of Business Administration (MBA) degree in Organizational Leadership from the University of Kansas - Graduate School of Business, obtained between 2016 and 2018. Michael also holds a Business Administration Minor from The University of Kansas School of Business, acquired during 2006-2008. In addition, Leto has a Bachelor's degree in Mechanical Engineering from the University of Kansas - School of Engineering, obtained between 2002 and 2008. Their secondary education consists of attending Blue Valley High School from 1998 to 2002. Furthermore, Leto has obtained several certifications such as the Grundfos Talent Development Program from GRUNDFOS, the Licensed Analyst of The Predictive Index System from PI CONSULTING, INC., the Lean Value Stream from GRUNDFOS, the Process Excellence Team Lead from GRUNDFOS, and the Lean Six Sigma Green Belt from MoreSteam.com LLC. Dates of certification acquisition are not provided.