Tracy Bleser is an experienced Customer Service Manager at GRUNDFOS, with a strong background in leadership and operational excellence within the customer service sector. Previously, Tracy served as Contact Centre Manager at HSBC from 2001 to April 2014, where expertise in call centre optimization and project management was demonstrated by delivering sustainable cost savings and managing a team of around 500 individuals. Tracy has a proven track record of inspiring teams to achieve high customer satisfaction, driving a high-performance culture, and effectively managing resources and recruitment plans to enhance service delivery and increase revenue.
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