Fiona So is a seasoned professional with extensive experience in product management and banking. Currently serving as a Senior Technical Product Manager at Global Shipping Business Network (GSBN) since January 2022, Fiona previously held the role of Digital Messaging Lead at HSBC, where key contributions included the development of in-app messaging and chat capabilities. Earlier experience includes a position as Senior Consultant in Financial Services at EY, where Fiona led the design of a secured lending product and training sessions for new recruits. Additionally, Fiona has served as a Corporate Relationship Manager at DBS Bank, achieving significant revenue growth, and as a Relationship Manager in Corporate Banking at Hang Seng Bank, where portfolio revenue was doubled. Fiona's early career included customer service roles at Starbucks Coffee Company. Educational qualifications include a Bachelor of Arts in Economics and Political Science from the University of Michigan, and an MBA from the Quantic School of Business and Technology.
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