Frank Herrera is an experienced professional in the telecommunications industry, currently serving as the Executive Escalations Manager at GTT since March 2013. In this role, Frank coordinates and investigates executive escalations for One Source Networks, focusing on effective service recovery for customer issues. Prior to this position, Frank worked at Tel West Network Services as a Transport Technician and spent five years at Grande Communications Networks LLC as a Tech IV, where responsibilities included providing technical support for internet, television, and phone services and developing solutions for technical challenges. Frank's career also includes a tenure as Sr. Operations Manager at ITS, responsible for maintaining the technical support knowledge base and managing a call center team. Educational background includes a high school diploma from Bloomington High School.
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