James Stephens

James Stephens has extensive experience in customer success and sales within the telecommunications sector, currently serving as Team Lead Customer Success and previously as Customer Success Manager at GTT since May 2018, where the focus is on enhancing client service experiences in a cloud-based communication environment. Prior to GTT, James spent nearly a decade at Vodafone, holding various roles including Converged Sales Executive, where responsibilities encompassed managing over 200 accounts, and earlier positions such as Account Manager, Retention Specialist, and Saves and Solutions Agent, all aimed at business growth and client retention. James began the career at Vodafone in January 2004 as a Business Customer Service Agent, supporting a diverse portfolio of business customers.