John Davis has over a decade of experience in service assurance and technical support roles, currently serving as Director and Service Assurance Global Manager at GTT since February 2016, where responsibilities include overseeing service desk operations and ensuring compliance with various service management processes and metrics. Prior experience includes positions as a Service Assurance Supervisor and Technical Support Supervisor at GTT, Network Specialist Tier 2 at MegaPath, Project Manager at Royal Arc, and Senior Field Service Engineer for the United States Department of Defense. Education includes attendance at Ivy Tech Community College and Indiana University Bloomington.
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