Larisa Ivanova

Larisa Ivanova has extensive experience in collections, billing inquiries, and customer service, currently serving as a Senior Collections and Billing Inquiries Specialist for GTT since April 2016. In this role, Larisa monitors team performance, improves client management processes, and handles escalations while supporting junior team members. Previous positions include Corporate Collector and Billing Inquiries Specialist, where Larisa demonstrated expertise in managing accounts receivable, processing payments, and resolving complex billing issues. Larisa also worked at vivacom as a Back Office Assistant and Associate Customer Service, facilitating customer contracts and client communications. Educational qualifications include a Master's degree in International Relations and a Bachelor's degree in Pedagogy from Sofia University St. Kliment Ohridski.