Michael Ward

Michael Ward has extensive experience in customer success management and customer relations. Michael currently works at GTT as a Customer Success Manager and Team Lead. Prior to that, they worked as a Premier Accounts Manager at Spectrotel. Before joining Spectrotel, Michael worked at PSP, Inc. as a Customer Relations and Sales Manager. Michael also has a strong background in customer relations and operations management, having held roles at SwiftReach Networks and ClearEnd. In addition, Michael has experience as a Senior Customer Relations Manager at Covista Communications. Throughout their career, they have been responsible for account retention, revenue growth, customer service, and client support.

Michael Ward holds a Bachelor of Arts degree from Fairleigh Dickinson University. Michael has also studied Telecommunications Management at DeVry Institute of Technology. Michael Ward attended Queen of Peace High School as well. In addition to their education, they have obtained several certifications, including Fortinet Network Security Expert Levels 1, 2, and 3, and FEMA IS-00247.a certification in the Integrated Public Alert and Warning System.