Mona Koteva

Mona Koteva is an accomplished professional with extensive experience in service delivery and operations management across various sectors. Currently serving as Senior Manager of Complex Customer Operations and UK/APAC/MEA Delivery at GTT since April 2018, Mona has established and implemented service delivery strategies to support business growth. Previous roles include Escalation Desk Team Manager at GTT, Senior Service Delivery Coordinator at Interoute, Sales Manager at Orange Estates Ltd., Marketing and Sales Expert at PONS Bulgaria, and Marketing Advertising Manager at MOBI PRESS. Educational background includes a Ph.D. in Mass Communication/Media Studies and a Master’s degree in Communications and Journalism from Sofia University St. Kliment Ohridski, along with a high school education in Mathematics, Computer Science, and English Language and Literature.