Russell Cosh is a seasoned professional in service management with extensive experience in leading high-performing teams and transforming customer service models. Currently serving as the Director of Service Management at GTT since March 2022, Cosh previously held significant roles such as Head of Service Management at Content+Cloud and Customer Care Manager at Rackspace. Cosh's career includes pivotal positions at Vodafone, Cable and Wireless, and Cable & Wireless Worldwide, where responsibilities ranged from enhancing service delivery to top tier clients exceeding £50M in annual revenues, to managing large teams of technical engineers, and overseeing cultural transformation initiatives. With a strong focus on operational excellence and customer satisfaction, Cosh has successfully driven improvements across various organizations.
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