Sovan Thapa is a Major Incident Manager at GTT, drawing on over five years of experience in incident management and IT service delivery. Previously, Sovan was an Incident Manager at Accenture, where they ensured SLA/OLA compliance and facilitated high-priority incident handling within the Incident Management team. Sovan began their career as an Associate System Engineer at CGI Information Systems and Management Consultants, focusing on customer communication and service management. They hold a Bachelor's degree in Computer Science from Siliguri Institute of Technology and are certified in ITIL and ISO 27001:2022.
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