Danielle Downing has over 27 years of experience in education and customer support, currently serving as a Customer Support Analyst 2 at Euna Solutions since June 2020, where a 99% customer satisfaction rating is maintained through effective communication and software support for SaaS Grant Management Software. Prior roles include Customer Support Analyst 1 at ARC Document Solutions, where training programs were developed and implemented, and various educational positions as an Intervention Specialist and Behavioral Intervention Specialist, focusing on special education and technology integration in classrooms. Danielle holds a Master’s Degree in Classroom Technology and multiple certifications, including Personal Training, with a strong foundation in Special Education from Bowling Green State University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices