Justin Walker has a diverse work experience spanning multiple industries. Justin started their career at Hub International as a Commercial Marketer, where they excelled in program workflow creation and management, underwriting and managing a large volume of policies, and effectively communicating with all stakeholders. Justin then moved on to Questica, where they served as an Application Support Specialist, demonstrating their ability to solo manage a high ticket volume while maintaining a top-tier Net Promoter Score (NPS). Most recently, Justin worked at Euna Solutions (formerly GTY Technology), initially as a Manager, Technical Support, where they oversaw new product acquisitions, implemented internal software and workflows, and maintained the ticketing system. Justin was later promoted to Director, Technical Support, where they focused on analyzing and optimizing workflows, creating a leading support organization, and centralizing tool selections. Justin's work experience showcases their expertise in technical support, workflow optimization, and effective communication.
From 2009 to 2011, Justin Walker attended Sheridan College, where they studied Business/Commerce, General.
June, 2023 - present
September, 2018
Director Technical Support at Martello Technologies
Director, Technical Support at Stardog
Senior Director, Technical Support at Checkfront
Associate Director - Technical & Support Services at Waterstons
Senior Director, Technical Support, Docs, & UX at Magnet Forensics
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