Vivek Kumar is a seasoned post-sales leader currently serving as the Senior Director of Customer Success & Support at Euna Solutions, where they focus on reducing churn and enhancing customer experience. Previously, Vivek held significant roles at Wordly, Boardwalktech, Tata Consultancy Services, and Genpact, consistently driving growth and customer satisfaction across various industries. Known for their high ethical standards and a strategic mindset, Vivek has successfully built and scaled customer-centric teams, achieving remarkable results such as an NRR exceeding 120%. Vivek's educational background includes ongoing studies in Mechanical Engineering at Birla Institute of Technology, an MBA from IIM Bangalore, and a course in Artificial Intelligence from MIT Sloan School of Management.
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