William Taylor is currently the Head of Network Services for the UK, Republic of Ireland, and Europe, where they strategically align external claims services and oversee the customer journey. Previously, they served as a Technical Manager at Guardsman UK from 2012 to 2025 and held the position of Service Manager at Furniture Village from 2003 to 2011. Additionally, William has experience as a Field Service Manager and an independent expert consultant for The Furniture Ombudsman, as well as teaching upholstery courses at Middlesbrough College from 2000 to 2006. William has a strong background in customer service and technical management within the furniture and retail sectors.
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