Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US.

Hotels & Hospitality

Guest Services

Guest Services' headquarters in Fairfax, VA, United States

Nico Foris

Laura Sherman

Ethan Loschiavo

Daniel Stoltzfus

Jennifer Robbins

Lee Gouny

Rod Taylor

Douglas Verner

Rick Wayland

Ray Daue

Michael Suk

Wes Bray

Susan Kantor

Pam Galloway-Tabb

Bob Vogel

The Operations Team at Guest Services oversees the day-to-day functions and strategic management of hospitality services. They ensure operational efficiency, guest satisfaction, and the achievement of business goals across various properties, including national parks and private hospitality venues.

Operations Team

The Sales and Marketing Team at Guest Services is responsible for driving revenue growth and brand visibility. They manage sales strategies, marketing campaigns, and partnerships, ensuring optimal occupancy and engagement across hospitality and National Park Service concession operations. Through targeted advertising, event coordination, and performance tracking, they enhance guest experiences and maximize profitability.

Sales and Marketing Team

The Management and Director Team at Guest Services is responsible for overseeing strategic operations, ensuring legal compliance, driving business development, managing employee relations and benefits, promoting diversity and inclusion, and enhancing workforce skills through targeted learning initiatives to uphold the company's reputation for premier hospitality management.

Management and Director Team

The Accounting and Finance Team at Guest Services is responsible for managing all financial operations, including budgeting, payroll, tax compliance, treasury management, and financial reporting. This team ensures that all financial activities align with regulatory standards and support the company's mission to provide exceptional hospitality services.

Accounting and Finance Team

The Trustee Team at Guest Services oversees fiduciary responsibilities, ensuring ethical management and safeguarding of company assets. They provide strategic guidance, uphold governance standards, and facilitate communication between stakeholders to maintain the company's esteemed reputation in hospitality management and national park services.

Trustee Team

The Leadership Team at Guest Services is responsible for guiding the strategic direction of the company and ensuring the delivery of exceptional hospitality experiences. Comprising top executives from various divisions—including operations, hospitality, finance, and legal—it collaborates to enhance service standards, drive operational efficiency, and maintain compliance, while fostering a culture of excellence in private hospitality management and National Park service operations.

Guest Services

Org chart

Board & advisors

Teams

Operations Team

Sales and Marketing Team

Management and Director Team

Accounting and Finance Team

Trustee Team

Leadership Team

Offices

Guest Services

Org chart

Board & advisors

Teams

Operations Team

Sales and Marketing Team

Management and Director Team

Accounting and Finance Team

Trustee Team

Leadership Team

Offices

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