Tim Smith

Tim Smith is currently a Senior Customer Success Associate at Guidebook. Prior to this, they worked as a Copier Data Collection Administrator at Marco Technologies and as a Computer Sales Consultant at Best Buy.

At Marco Technologies, Tim assisted clients with deploying DCA (data collection agent) tools within their network environment. Tim also identified, troubleshot and resolved networking issues that would prevent print devices from reporting into the DCA platforms. Furthermore, they analyzed print device data to rectify customers’ managed print issues. Lastly, they managed both new and existing requests within a ticketing system.

During their time at Best Buy, Tim was responsible for computer sales. Tim provided consultations to potential customers and helped them find the best computer for their needs.

Tim’s experience in both customer service and sales make him an excellent Senior Customer Success Associate at Guidebook. Tim is able to provide high-quality service to customers and ensure their satisfaction.

Tim Smith has a Bachelor of Science in Information Systems and Supply Chain Management from the University of North Carolina at Greensboro and an Associate's Degree in Information Technology from Southeastern Community College. Tim also has a high school diploma from East Columbus High School.

Tim Smith works with Andrew Kaufman - Senior Customer Success Associate, Hannah Baumgardner - Senior Customer Success Associate, and Candace Reeder - Senior Customer Success Associate. Tim Smith reports to Matthew McHugh, Senior Manager, Customer Success & Partnerships.