Stephan Clemens is an experienced professional in intelligent automation, generative AI, and digital customer experience. They founded and directed Kernhard Pty Ltd, which developed innovative IT solutions for the aviation and shipping industries, including the first digital departure kiosk, and served as an Associate Director at Deloitte Consulting, leading automation initiatives for major clients across various sectors. Currently, as the Head of Digital Customer Experience and Automation at GuideCom AG, they focus on enhancing backend processes and customer engagement through automation and AI. Their previous roles include significant contributions as a software engineer and business process management lead at Queensland University of Technology, where they drove process improvements and established a Business Process Competence Centre.
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