Ian Jansen

Ian Jansen is a seasoned professional in the healthcare technology sector, currently serving as the Director of Commercial Health IT Applications at Guidehouse since March 2025. Prior to this role, Ian held the position of Director of Customer and Patient Experience at Freenome from April 2022 to March 2025, where responsibilities included establishing policies for customer engagement and lifecycle management. Ian's extensive experience at Epic spanned a decade, during which positions included Senior Director/Director of Implementation and Customer Success, where leadership was provided to large teams managing significant client accounts and implementations. Ian's career began as a Customer Success Coordinator, leading notable projects such as the first UK Epic emergency department implementation. Educational qualifications include a Bachelor's degree in Nursing from the University of Wisconsin-Madison and an MBA from Marquette University.