Michael McDonald is an experienced network and technical support professional with a strong background in monitoring and maintaining infrastructure. Currently serving as a NOC Associate at GuideIT since February 2022, Michael is responsible for monitoring and patching infrastructure equipment while collaborating with Infrastructure teams on high-priority incidents. Prior experience includes roles as a Network Operations Specialist at InsideSales.com, where Michael focused on application performance and security, and as a Technical Support agent at ModusLink, managing RAID Arrays for LenovoEMC NAS storage devices. Additionally, Michael has technical support experience at Bluehost.com, Verio, Sento, and iTOK, covering various operating systems and technologies. Michael holds an Associate degree in Computer Networking from Provo College, completed in 2003.
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