Eric Charpentier is a seasoned professional with extensive experience in network operations, architecture, and solutions design. Currently serving as Lead Solutions Architect within the Automated Network Service Assurance Division at EXFO since September 2021, Eric bridges the gap between technology and business, adeptly presenting complex concepts to non-technical stakeholders. Eric has held significant roles in cloud-native IP monitoring, OSS transformation initiatives, and has contributed as an advisor at Guidepoint. With a history at Bell spanning nearly two decades, Eric led various teams and initiatives focused on operational efficiency and customer service. Additionally, Eric shares expertise as a public speaker and freelance writer, while holding a certificate in Big Data and Social Analytics from the Massachusetts Institute of Technology.
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