Feri Susanto is a seasoned professional with over 19 years of experience in Customer Service and Customer Experience across Telecommunications and E-commerce sectors in Indonesia and internationally. Currently, Feri serves as the Head of Operations for the IM3 project at Indosat Ooredoo, leading end-to-end operations and enhancing customer satisfaction. Previously, Feri held senior roles at notable companies including ZALORA Group and Circles.Life, where they implemented impactful strategies to drive customer happiness and operational excellence. Feri's strong background in both the telco industry and BPO environments, complemented by a postgraduate degree in Marketing Management, equips them with a comprehensive understanding of building customer-centric operations.
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