Jill Goodspeed

Jill Goodspeed is a seasoned professional in contact center operations with extensive experience across various leadership roles. Currently serving as a Contact Center Consultant at Guidepoint since June 2025, Jill provides expert guidance on Contact Center and Healthcare Operations. Previously, Jill held the position of Senior Vice President of Contact Center Operations at The Chicago Lighthouse from March 2023 to March 2025, and Vice President of Operations at Good Measures, LLC from May 2021 to June 2022. Jill's long-standing career includes significant accomplishments as Vice President of National Operations at Health Dialog from January 2006 to November 2020, where operational Service Level Agreements were consistently exceeded, alongside developing ROI forecasts for technology solutions. Earlier in Jill's career, leadership roles included Senior Director at Scottsdale Coaching Center and Director of Operations at Delta Dental. Educational qualifications were obtained from Eastern Illinois University and the University of Iowa.