Mohammed Shoaib Shaikh is currently a Senior Technical Support Administrator L3 at Guidepoint, where they leverage their extensive experience in technical support and systems administration. Previously, they served as a Service Desk Lead at Lumen21, Inc from 2018 to 2022, managing Active Directory users and computers, deploying Azure Backup, and troubleshooting issues with Office 365. Before that, they worked as a Microsoft 365 Exchange Online specialist at Wipro BPS from 2015 to 2018, providing Tier 2 support for Exchange and Outlook. Shoaib’s career also includes a role as a Technical Lead at LTIMindtree and as an L2 technician at Lester Associates.
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