Monica Mallick is a Customer Experience Executive with extensive leadership experience in transforming global customer strategies and operations across various industries. Currently serving as Vice President of Global Technical Support & Account Management at Smartsheet, Monica has successfully built and scaled customer support organizations, achieving significant growth and operational efficiency. With a strong background in SaaS and customer success, Monica has led initiatives that enhanced customer experiences and retention rates at companies like Cisco, Udemy, and Asana. Monica continues to lend expertise as an advisor for multiple organizations and is a founding member of FirstBoard.io, advocating for increased representation of women in executive roles.
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