Shiju Abraham is an Endpoint Engineer at Guidepoint Global since June 2010, specializing in resolving technical issues related to virtual machines and workstations, while effectively managing technical support requests. Prior to this role, Shiju worked as a Customer Service Representative at HSBC from October 2006 to October 2010, where responsibilities included achieving sales targets and processing financial transactions. Educational qualifications include a Master of Science in Information Technology and Management from Vinayaka Mission's Research Foundation - University, a Bachelor of Commerce in Accounting with Computer Applications from the University of Kerala, and an Associate's degree in Accounting and Business Management from Mahatma Gandhi University.
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