Ed Sayed

Ed Sayed is an accomplished professional in customer success and technology management, currently serving as Customer Success Director and Regional Lead for AMER - West and LATAM at Guidewire Software since August 2025. With a strong background in leadership and operational oversight, Ed previously held the role of Vice President of Customer Success at Vimly Benefit Solutions, overseeing multiple teams focused on client implementation and satisfaction. Ed's extensive experience also includes significant positions at Vertafore, where responsibilities spanned Vice President of Professional Services and Director of the Professional Services Center of Excellence, contributing to operational excellence and customer-centric strategies. Prior to this, Ed worked as a Business Analyst at Expeditors and held various technological and management roles over a 14-year tenure at Washington Mutual Savings Bank. Ed holds an Associate of Arts degree in General Studies from Highline College and further education from the University of Washington.