Eric Denton has over 20 years of experience in the IT and customer support sectors, currently serving as Sr. Manager of the Global Help Desk for the Americas at Guidewire Software since October 2009. Previous roles include IT Engineer/Help Desk Technician at Connexus Corp, where desktop support was provided for over 100 users, and Manager of Customer Support & Fulfillment at Netblue Inc, overseeing a team of 15. Earlier experiences include customer service roles at Emusic.com and technical support positions at VeriSign, where significant contributions included reducing escalations and enhancing support processes. Eric Denton holds a Bachelor of Arts in Anthropology from San Jose State University.
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