Lance Chee is an accomplished professional with extensive experience in escalation management, communication, and strategic operations across various sectors. Currently serving as the Escalation Manager at Guidewire Software since November 2020, Lance leads rapid response efforts for high-severity incidents and drives the improvement of escalation practices. Previously, in the role of Manager at Big Bad Wolf Books, Lance established a Director Office Team to support upper management and enhance business strategies. Additional expertise includes overseeing global communications at DXC Technology and Hewlett Packard Enterprise, where Lance provided crucial support for leadership engagements and incident management. With a foundational background in IT support and analysis from companies like Shell and Samsung Electronics, Lance holds a Bachelor's degree in Computer Science from Kolej KDU.
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