Amanda Wyse has extensive experience in support and operational roles within educational and technology sectors. Currently serving as a Service Desk Analyst and Business Systems Support Analyst at Guild since October 2018, Amanda has successfully managed support queues, optimized call flow through Amazon Connect, and implemented Gong software to enhance quality assurance processes. Prior experience includes roles at Red Rocks Community College, Emily Griffith Technical College, and Front Range Community College, focusing on student services, enrollment management, and financial aid. Amanda holds a Bachelor's degree in Organizational Leadership and is pursuing a Master's degree in Data Analytics at Bellevue University, alongside various certifications in Salesforce and SQL.
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