Ashley Green is a seasoned Senior Manager, Technical Enterprise Resolution at Guild, where they oversee the investigation and triage lifecycle of Tier 2 incidents. Previously, they held leadership roles in customer support management at various companies, including Greenhouse Software, Copper Labs, and Granicus Inc., where they implemented strategies that significantly improved customer satisfaction and operational efficiency. Ashley's diverse background in software development, technical support, and customer success management, combined with their analytical expertise, has enabled them to develop innovative solutions tailored to each organization's needs. They earned a Bachelor of Science in Computer Science from California Polytechnic State University-San Luis Obispo.
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