Craig Randall is an experienced leader in operations and member administration, currently serving as the Director of Member Administration at Guild since October 2019. With a focus on innovative education solutions, Craig has contributed to transforming traditional tuition assistance programs for employers and employees alike. Previous roles include Director of Change Management and Programs at Western Union, where leadership extended to global teams managing process improvements for extensive customer support operations, and Sr. Director of Operations at 24-7 Intouch, overseeing large-scale support programs across various industries. Craig has a solid foundation in customer care operations from ViaSat Inc., where significant growth was achieved in customer service personnel and capabilities. Earlier experience includes roles at LoneTree Capital and US West/MediaOne, highlighting expertise in IT and operations. Craig holds a Master’s Degree in Organizational Leadership from the University of Denver and a Bachelor’s Degree in Organizational Leadership from Colorado State University Global.
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