Madeline Kortze currently serves as an Enterprise Resolution Specialist II at Guild, where responsibilities include resolving escalated issues for members, employer partners, and learning partners, as well as guiding new hires through their onboarding. Prior experience includes roles at Guild as an Enterprise Resolution Specialist I and Member Support Specialist I, where effective communication and customer service were emphasized. Madeline is also the owner and operator of Rose Customs, managing day-to-day business operations. Additionally, experience as a Job Coach at Eastern Carolina Vocational Center involved supporting individuals with disabilities in employment readiness, while prior positions included roles as a Resident Advisor, Community Service Coordinator, Trauma Informed Research Intern, and Teacher Assistant. Educational qualifications encompass a Bachelor's degree in Criminal Justice from Cedar Crest College, along with a certificate in Graphic Design from Wilmington University and a Child Welfare Certificate in Social Work.
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