Maria Daves is a skilled Member Resolution Specialist III at Guild since January 2020, focusing on complex escalations within the student experience and collaborating on operational improvements. Previous roles include Member Resolution Specialist and Senior Student Operations Specialist, where Maria utilized ZenDesk for ticket resolution, led process improvements, and participated in pilot programs. Maria began her career at Cleveland City Schools as a Student Success Coach and an English as a Second Language Teacher. Education includes a Master of Education from The University of Tennessee at Chattanooga, an Undergraduate Certificate in Agile Project Management from Southern New Hampshire University, and a Bachelor's degree in Literature/Theology from Lee University, along with a recent course at Cornell University.
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