Monica De Leon is a seasoned professional with extensive experience in customer engagement and services, currently serving as a Member Engagement Specialist and Education Coach at Guild Education since July 2021. Prior experience includes roles as a Cruise Vacation Agent at Disney Cruise Line from May 2019 to July 2021, where Monica excelled in communication and sales. At Disney Parks, Experiences and Products, from February 2015 to May 2019, Monica held the positions of Guest Services Manager and Merchandise Coordinator, leading teams, analyzing financial reports, and mentoring staff. Earlier experience includes serving as Head Cashier at The Home Depot from September 2013 to January 2015. Monica holds a Bachelor of Science in Human Resources Management and Services from Wilmington University, completed in December 2020, and attended Fresno City College from 2010 to 2013.
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