Shanell B.

Shanell B. is a dedicated professional with extensive experience in customer support and sales across multiple industries. Currently serving as a Member Support Specialist II at Guild since April 2023, Shanell excels in resolving complex learner inquiries and ensuring compliance standards are met. Previously, as a Mortgage Loan Officer at Better from January 2021 to August 2022, Shanell guided clients through the loan application process while maintaining strong communication. Additional roles include Dispute Resolution Specialist at Wells Fargo, where Shanell addressed fraud claims, Customer Success Manager at Sealed Air Corporation managing account portfolios, and Inside Sales Representative at Coca-Cola Consolidated. Shanell is pursuing a Bachelor of Science in Cybersecurity at Bellevue University, expected to graduate in December 2027.