Arshleen Bindra

Arshleen Bindra is an experienced professional in customer success and operations, currently serving as Associate Director of Customer Success at Gupshup since January 2023. Prior to this, Arshleen held the role of Associate Director - Enterprise Delivery at OneDirect, where expertise in customer experience management was demonstrated by overseeing a social CRM product utilized by over 75 major enterprises in India. Previous positions include Head of Service Operations at Helpchat, where responsibilities involved creating processes for fulfillment and training a team of 150, and revamping complaint resolution processes. Arshleen also has experience in brand relations and summer internships at Times Jobs and Knowlarity Communications. Educational qualifications include an MBA in Marketing and Human Relations from Bharati Vidyapeeth, as well as a Bachelor's degree in International Business from the same institution.