Vítor Berlim is a seasoned professional with extensive experience in customer success and account management across various sectors. Currently serving as a Senior Customer Success Manager at Gupshup, Vítor is responsible for enhancing customer engagement and product development within Brazil. Prior roles include a Customer Success Manager Specialist at Blip, where Vítor managed key financial clients and addressed crisis situations, and a Digital Services Specialist at Sympla, where Vítor launched a new online business unit. Vítor's background also includes a significant tenure at Hotmart, progressing from a B2C Support Analyst to a Key Account Manager, where Vítor managed high-revenue portfolios and led a customer success team. Educationally, Vítor holds a postgraduate degree in Strategic Marketing and two bachelor's degrees in International Relations from PUC Minas and the University of Saint Joseph.
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