Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 5 billion messages per month. 

Information Technology

Gupshup

Gupshup's headquarters in San Francisco, CA, United States

This department ensures the reliability, availability, and performance of the organization's IT services and infrastructure through proactive monitoring and engineering practices.

Site Reliability Engineering

The Software Engineering team at Gupshup is responsible for designing, developing, and maintaining the platform’s innovative conversational messaging solutions. This diverse team of software engineers, technical leads, and quality assurance professionals collaborates to enhance user engagement through robust, scalable, and efficient software architectures while ensuring high-quality code and performance. Their work directly supports Gupshup's mission to enable better customer engagement through advanced messaging technologies.

Software Engineering

This department focuses on managing sales processes, optimizing sales performance, and ensuring effective support for the sales team.

Sales Operations

The Sales Operations and Customer Success team at Gupshup is dedicated to driving revenue growth and enhancing customer experience through efficient sales processes and strategic support. They work collaboratively to optimize sales strategies, manage customer relationships, and ensure successful onboarding and retention, ultimately empowering clients to leverage Gupshup's conversational messaging platform effectively. This team plays a crucial role in bridging the gap between sales efforts and ongoing customer success, enabling better engagement and satisfaction.

Sales Operations and Customer Success

This department focuses on fostering positive relationships with customers to ensure their satisfaction and maximize their value from products and services.

Customer Success

The Product Management team at Gupshup is responsible for defining and guiding the development of innovative messaging solutions that enhance customer engagement. This diverse team, consisting of product managers and directors with expertise in AI, analytics, and marketing, collaborates to identify market needs, prioritize features, and ensure successful product launches, ultimately driving growth and user satisfaction on the platform.

Product Management

The Marketing and Communications team at Gupshup is responsible for crafting and executing strategies to enhance brand visibility and customer engagement through effective messaging. This multifaceted team focuses on digital marketing, content creation, demand generation, and campaign management, utilizing their expertise in user experience and design to ensure cohesive and impactful communications across various platforms. They aim to drive customer interaction and promote Gupshup's innovative conversational messaging solutions globally.

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Other teams

Software Engineering

Sales Operations

Sales Operations and Customer Success

Customer Success

Product Management

Marketing and Communications