Anna Austin currently serves as the Head of Process Improvement at Gusto since March 2024. Prior to this role, Anna held the position of Director of Operations Strategy at Guild Education, where responsibilities included expanding operational planning, overseeing readiness processes for partner launches, and implementing strategic initiatives that enhanced first contact resolution and decreased handle time. Additionally, Anna has experience as a Senior Manager of Operations Strategy at Guild Education, Strategy & Operations Consultant at Slalom, and Senior Consultant at Navigant, focusing on operational efficiency, process improvement, and business transformation. Early career experiences include internships at MXM, McKinsey & Company, Principal Financial Group, DuPont Pioneer, and MEC. Anna holds a Bachelor of Business Administration from Villanova University, with a focus on Marketing, Finance, and International Business.
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