Heather Barker has extensive experience in workforce management and analytics, with a career spanning from call center operations to strategic planning. Currently serving as a Workforce Management Planner at Gusto since March 2025, previous roles include Sr. Traffic Workforce Analyst at Optum, where schedule creation and staffing optimization were key responsibilities. Heather's background also includes positions such as Workforce Management Scheduler at EDS/HP, where oversight of over 650 agents across multiple call centers was crucial, and WFM Analyst at Bodybuilding.com, where significant savings and performance improvements were achieved through data analysis and process optimization. Heather holds a Human Resources Certification from the University of Phoenix and a Bachelor of Science in Sociology from Boise State University.
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