Lemuel Chan is a seasoned professional with extensive experience in operations and customer support, currently serving as a Quality Operations Analyst at Gusto since August 2025. Prior to this role, Chan spent over six years at Front, where significant achievements as a Support Operations Analyst included driving AI product and support operations, enhancing AI chatbot performance, and creating SQL-powered dashboards to provide data-driven insights that influenced product strategies. Chan's accolades during time at Front included multiple Stevie Awards for customer satisfaction and service excellence, showcasing a commitment to operational efficiency and customer happiness. Earlier roles involved technical support and process optimization at Fluxx and customer service at Farmers Insurance, alongside volunteer work in educational settings. Lemuel Chan holds a Bachelor of Science in Computer/Information Technology Administration and Management from the University of California, Santa Cruz.
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