Mackenzie Look is an experienced professional currently serving as a Benefits Operations Specialist at Gusto, a modern online people platform for small businesses. Prior to this role, Mackenzie held various managerial positions, including Operations, Customer Service, and Fulfillment Manager at Making Waves USA, where oversight of daily operations and process optimization was key. Mackenzie's background in coaching includes significant roles as Head Age Group Coach at Minnetonka Swim Club and Lead Age Group Coach at both Santa Clara Swim Club and PEAK Swimming, where training program development and staff supervision were primary responsibilities. Early experience includes member services at Almaden Valley Athletic Club and an iTunes Moderator position at Apple. Mackenzie holds education in Holistic Nutrition and Culinary Arts from Bauman College.
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