Nathan Knepper is a Customer Success Manager at Gusto since August 2021, responsible for proactive outreach to a portfolio of 250 accounts, focusing on increasing annual recurring revenue through upselling, educating clients on the platform, and preventing churn. Prior to Gusto, Nathan worked as an Account Manager at State Farm from January 2017 to August 2021, where sales quotas were consistently exceeded by maintaining strong relationships with clients and cross-functional teams. Earlier experience includes a Sales Representative position at Verizon and military service in Chemical and Biological Operations in the US Army from February 2009 to February 2017. Nathan holds an Associate's degree in Business Administration and Management from Johnson County Community College.
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