Tyler Herman

Tyler Herman is an experienced business systems analyst and manager with a strong background in customer experience and operational excellence. Currently serving as the Head of Biztech CX Business Systems Analyst at Gusto since May 2024, Tyler previously held significant positions at Cash App, where achievements included scaling operational systems to support over 8,000 users and enhancing customer service through innovative channels. Other notable roles include Business Management Consultant at Nova Gas Technologies, where Tyler directed talent acquisition and identified automation opportunities, and Technical Account and Support Manager at Rigado, focusing on customer success organization efficiency. Tyler's professional journey also entails contributions to Showpad, Jive Software, KIXEYE, and Chair Outlet, demonstrating a consistent track record in project leadership, team performance enhancement, and operational improvements. Educational credentials include a Bachelor's degree in Economics from Portland State University and an Associate's degree in Business Administration from Chemeketa Community College.