Will Faherty

Will Faherty, MBA, has extensive experience in customer experience and operations, currently serving in Retirement Services at Gusto since November 2025. Previously, Will held the position of Customer Experience & Operations at Guideline and led the Customer Success team at SamCart from July 2022 to August 2023, where responsibilities included managing a team to enhance customer satisfaction and reduce churn for a substantial digital seller base. Prior roles at Wayfair included Manager of Account Management and Team Lead Account Manager, focused on improving client experiences and relationships across various markets. Will's career began at MilliporeSigma as a Customer Success Manager and has included roles in business development at Toner Plastics and as a Wealth Management Intern at Morgan Stanley. Academic qualifications include an MBA from Suffolk University and a BS in Economics from the University of Massachusetts Amherst.