Becky Chen

Becky Chen is a Design Researcher at H-E-B since February 2021, where significant contributions include increasing prepaid orders by 40K weekly and enhancing pharmacy partner onboarding experiences. Becky has led cross-functional collaborations and established a unified framework for design teams, improving organizational agility and customer feedback processes. Previously, roles as Associate Design Researcher at H-E-B and User Researcher at Bose Corporation involved usability testing and strategic evaluations of design efforts. Further experience includes analyzing user experience data at Sentier Strategic Resources and enhancing accessibility for healthcare web navigation at Express Scripts. Becky holds a Master of Science in Information Studies from The University of Texas at Austin and a Bachelor of Science in Psychology from National Chung Cheng University.