John Ostrowski, MBA, is an accomplished professional with extensive experience in customer service and technical support leadership within the technology and service industries. Currently serving as Sr. Director of North American Service at Hach since March 2021, John also holds responsibilities as Sr. Director of Global Service Center of Excellence and Sr. Director of Global Technical Support. Prior roles include Senior Director of Customer Support at Bottomline Technologies and Senior Director of Customer Service at IDEMIA. John's career includes various management positions at AVID Technology, where contributions encompassed leading teams, providing technical leadership, and enhancing customer satisfaction. An educational background features a Master of Business Administration from Rivier University, a Master’s in Management of Information Systems from Wilmington University, and a Bachelor’s degree in Communications from Norwich University.
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